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Privacy policy

Privacy Policy – Balmante Jewelry

Last updated: 22 January 2026

This Privacy Policy describes how Balmante Jewelry ("we", "us", "our") collects, uses, stores, discloses, and protects personal data when you visit or make a purchase from https://balmantejewelry.com (the "Site"), use our services, or otherwise interact with us, including through email and SMS communications.

This Privacy Policy is drafted to provide maximum legal protection and is compliant with:

  • EU General Data Protection Regulation (GDPR)

  • UK GDPR

  • ePrivacy Directive

  • Applicable consumer protection and marketing regulations

1. Data Controller

Balmante Jewelry
Marketing email: hello@balmantejewelry.com

Customer service email - info@balmantejewelry.com

Website: https://balmantejewelry.com

Balmante Jewelry acts as the data controller for all personal data processed under this Privacy Policy.

2. Personal Data We Collect

2.1 Data You Provide Directly

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details

  • Account credentials (if applicable)

  • Communications with customer support

2.2 Data Collected Automatically

  • IP address

  • Device and browser information

  • Cookies and similar technologies

  • Pages viewed, time spent, referral URLs

  • Cart activity and checkout behavior

  • Email and SMS interaction data (opens, clicks)

2.3 Data from Third Parties

  • Shopify (e-commerce infrastructure)

  • Payment processors (e.g. Stripe, PayPal)

  • Shipping and logistics providers

  • Marketing and analytics platforms (e.g. Klaviyo)

3. Purposes of Processing

We process personal data strictly for the following purposes:

  • Order processing, fulfillment, and delivery

  • Payment processing and fraud prevention

  • Customer account management

  • Customer support and communication

  • Transactional emails and SMS notifications

  • Abandoned cart reminders (email and SMS)

  • Marketing communications (email and SMS) where consent is provided

  • Website analytics and performance optimization

  • Legal, tax, and accounting compliance

4. Legal Bases for Processing (GDPR)

Processing of personal data is based on one or more of the following legal grounds:

  • Performance of a contract – order fulfillment and service delivery

  • Consent – marketing emails, SMS, cookies where required

  • Legal obligation – accounting, tax, regulatory compliance

  • Legitimate interest – fraud prevention, analytics, service improvement

5. Email & SMS Marketing Communications

5.1 Email Marketing

We send marketing emails only to individuals who have explicitly opted in. You may withdraw consent at any time by using the unsubscribe link included in every email.

5.2 SMS Marketing (Klaviyo Compliance)

By opting in to SMS communications, you agree to receive recurring automated SMS messages from Balmante Jewelry, which may include:

  • Order and delivery notifications

  • Abandoned cart reminders

  • Promotional offers and brand updates

Consent to receive SMS messages is not a condition of purchase.

You may opt out at any time by replying STOP to any SMS. Message frequency varies. Message and data rates may apply.

6. SMS Abandoned Cart Tracking

Balmante Jewelry uses cookies, pixels, Shopify functionality, and similar technologies to track shopping cart activity on our website, including when a cart has been abandoned.

This information is used to determine when to send abandoned cart reminder messages via email or SMS, only if the customer has provided explicit consent to receive such communications.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Essential website functionality

  • Security and fraud prevention

  • Analytics and performance measurement

  • Marketing attribution

Cookie preferences can be managed through browser settings or applicable cookie consent tools.

8. Data Sharing and Third Parties

We may share personal data with trusted third-party service providers strictly for business operations, including:

  • Shopify (website and order processing)

  • Payment processors

  • Shipping and fulfillment partners

  • Email and SMS service providers

  • Analytics and marketing platforms

SMS-Specific Data Protection

We do not sell, rent, or share SMS opt-in data or consent with non-affiliated third parties.

All third parties are contractually bound to protect personal data and process it only according to our instructions.

9. International Data Transfers

Personal data may be transferred outside the EU/EEA or UK. Where such transfers occur, we implement appropriate safeguards, including:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions

  • Equivalent lawful transfer mechanisms

10. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, and compliance obligations.

When data is no longer required, it is securely deleted or anonymized.

11. Data Security

We apply appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based system can be guaranteed to be 100% secure.

12. Location Data

We do not use SMS programs to track precise geolocation data.

General location data (such as country or region) may be inferred from IP addresses or order information solely for compliance, analytics, or service optimization purposes.

13. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

14. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of personal data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

  • Lodge a complaint with a supervisory authority

Requests may be submitted to hello@balmantejewelry.com.

15. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

16. Contact Information

For any privacy-related questions or requests:

Balmante Jewelry
Email: hello@balmantejewelry.com
Website: https://balmantejewelry.com

By using our website or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.