Your tracking link is in the dispatch e‑mail we sent the moment your parcel left us — check your spam folder too. Every order leaves within 24 hours on business days.

Not quite the perfect fit? Let’s find yours.

Tell us your preferred size below, and we’ll help arrange an exchange. Unsure which size to choose? Our size guide includes a printable ring sizer.

You can request an exchange within 30 days of delivery. Your piece must be unworn and in its original packaging.

Before sending your piece back, please wait for our reply with the return address and simple instructions.

For two years from purchase we cover faults in the material or the workmanship — a stone that comes loose, a clasp that fails, plating that lifts abnormally.

Not covered: loss, normal wear such as scratches, damage from improper care or storage, and work done by another jeweller.

We dispatch within 24 hours, so write straight away and include your order number.

Once it has left the warehouse we cannot recall it — but we can exchange it the moment it arrives.

Everything we make is solid 925 sterling silver, plain or 18K gold plated — nickel- and lead-free, kind to sensitive skin.

Unsure of a size? Our size guide has a printable sizer accurate to half a size. Buying a gift? Every order arrives in our signature packaging, and we leave the price off on request.

Have something particular in mind? Choose A custom order below and describe it — we will tell you what is possible.

The questions we get most often, answered:

This inbox is for customers, so it stays fast. Business enquiries go straight to the founders at hello@balmantejewelry.com.