Finding your ring size is easier than you think – and we’re here to help.

You can use our Ring Size Guide, which includes a printable sizing tool you can download it and print it at home. Simply follow the instructions to wrap and measure, or compare an existing ring to the chart provided.

We also recommend:

• Measuring your finger at the end of the day, when it’s at its largest

• Avoiding measurements when your hands are cold, as fingers tend to shrink slightly

• If you’re between sizes, choose the larger size for better comfort

Still unsure? Just email us at info@balmantejewelry.com — we’ll help you choose the right size.

Yes, our jewelry is designed for everyday wear – it’s lightweight, comfortable, and made from high-quality, skin-safe materials.

To keep your pieces looking their best over time, we recommend removing them before showering, swimming, exercising, or applying perfume or lotion. This helps preserve the shine and plating, especially with gold-plated pieces.

With a little care, your jewelry will stay beautiful for years to come. ✨

All of our jewelry is crafted from 925 Sterling Silver or is plated with 18K gold.

For our gold-plated pieces, the base material is also 925 Sterling Silver, ensuring both exceptional quality and long-lasting durability. We are committed to using only high-grade, skin-safe materials that meet the highest standards of craftsmanship.

Yes, our jewelry is water-resistant, meaning it can handle occasional contact with water — like washing your hands or light splashes. 💦

However, to keep your pieces looking their best over time, we recommend removing them before showering, swimming, or working out, and avoiding contact with perfumes, lotions, or cleaning products.

This helps preserve the shine and plating, especially for gold-plated and silver pieces. Proper care = longer-lasting beauty.

Yes, all our jewelry is made from skin-safe materials and is nickel-free, making it suitable even for sensitive skin.

Yes, we do. Please contact us at info@balmantejewelry.com and we’ll be happy to assist you personally.

We handle each request individually to ensure the perfect result for your vision.

We offer two shipping options depending on your location and preference:

DHL Express: 1–2 business days

Standard FREE shipping - 3-9 business days (no minimum order required)

We ship orders from either our Czech Republic or United Kingdom warehouse – whichever is faster and more efficient for your address.

All orders are dispatched within 24 hours and packed in premium packaging.

We ship your order either from our warehouse in the Czech Republic or the United Kingdom – depending on which option is faster and more efficient for your delivery address.

Our system automatically selects the best shipping route to ensure you receive your package as quickly as possible – always customs-free.

We want your experience to be simple, fast, and stress-free – from checkout to unboxing.

Yes, we ship worldwide to most countries.

List of the countries: United States, United Kingdom, Germany, Netherlands, Belgium, France, Ireland, Switzerland, Austria, Italy, Australia, Canada, Spain, Denmark, Sweden, Greece, Poland, Portugal, Czech Republic, Romania, Croatia, Slovenia, Norway, Hungary, Slovakia, New Zealand, Bulgaria, Finland, Cyprus, Serbia, Luxembourg, Armenia, Iceland, Bosnia and Herzegovina, North Macedonia, Singapore, Georgia, Latvia, Maldives, Algeria, Lithuania, Malta, Brazil, South Africa, Thailand, Moldova, Venezuela, Peru, Faroe Islands, Vietnam, Mauritius, Morocco, Ecuador, Japan, Estonia, Kosovo.

Our system automatically selects the fastest and most efficient shipping route from either the Czech Republic or the United Kingdom.

You’ll receive your tracking number by email as soon as your order is shipped – usually within 24 hours of placing your order.

Please make sure to enter a valid email address when placing your order. Without an email, we won’t be able to send you the tracking link or important updates about your shipment.

If you didn’t receive your tracking number, check your spam/junk folder or contact us at info@balmantejewelry.com – we’ll be happy to help.

Yes, we offer DHL Express shipping (1–2 business days) in addition to Standard Free Shipping (3–9 business days).

Standard shipping is free worldwide, no minimum order required. DHL Express shipping rates are calculated at checkout based on your location (around 9€)

If your order hasn’t shipped yet, contact us as soon as possible at info@balmantejewelry.com. We’ll do our best to update the address before dispatch.

Yes, absolutely — we’re happy to exchange your ring for a different size, as long as it’s unworn and in its original condition and packaging. 🩷

To help prevent size issues, we highly recommend checking our Ring Size Guide before placing your order. It includes easy instructions to measure your finger at home and choose the perfect fit.

If you still need to make an exchange, just reach out to us at info@balmantejewelry.com and we’ll guide you through the process.

Yes – you have the right to return your order within 14 days of receiving it, for any reason.

The product must be unworn, unused, and in original condition (including packaging).

To start a return, please contact us first at info@balmantejewelry.com.

We’ll guide you through the steps. Returns sent without prior approval may not be accepted.

We’re so sorry! Please contact us as soon as possible with photos of the issue.

We’ll resolve it quickly — either by sending a replacement or offering a refund, depending on the situation.

Yes – all of our jewelry is covered by a 2-year warranty against manufacturing defects, in line with EU consumer protection laws.

This means that if your piece has a fault due to a production issue (such as a loose stone or broken setting), we’ll repair or replace it free of charge. 🩷

Please note: the warranty does not cover damage caused by wear and tear, improper care, or accidental breakage.

If you're unsure whether your case is covered, feel free to contact us at info@balmantejewelry.com – we're happy to help.

Once we receive and inspect the returned item, your refund will be issued within 3–5 business days to your original payment method.