Simply choose your piece, select your metal and size, and click Add to cart. When you are ready, open the cart and follow the checkout steps – it takes less than two minutes.

You will receive an order confirmation by email right after your purchase is completed.

Enter your code in the Discount code field at checkout and click Apply. The discount is deducted from your order total right away.

Only one discount code can be used per order. If your code does not work, contact us at info@balmantejewelry.com and we will check it for you.

We dispatch orders within 24 hours, so please contact us as soon as possible at info@balmantejewelry.com.

If your order has not shipped yet, we will gladly change the size, the delivery address, or cancel the order completely. Once the parcel is on its way, you can still use our 30-day return policy after it arrives.

First, please check your spam or junk folder – confirmation emails occasionally end up there.

If you still cannot find it, the email address may have been entered with a typo. Contact us at info@balmantejewelry.com and we will locate your order and resend the confirmation.

You’ll receive your tracking number by email as soon as your order is shipped – usually within 24 hours of placing your order.

Please make sure to enter a valid email address when placing your order. Without an email, we won’t be able to send you the tracking link or important updates about your shipment.

If you didn’t receive your tracking number, check your spam/junk folder or contact us at info@balmantejewelry.com – we’ll be happy to help.

Every order arrives in our signature Balmante gift packaging – free of charge. Your jewelry comes in an elegant box, ready to be gifted or kept as a treat for yourself.

Wherever you are in the world, Balmante will deliver your jewelry directly to your door.

1. Free Standard Shipping (no minimum order amount required).

• US delivery timeframe: 3-6 business days
• UK delivery timeframe: 1-2 business days
• Europe delivery timeframe: 2-5 business days
• All other destinations timeframe: 5-10 business days

2. DHL Express Shipping

For customers who would like to receive their order as quickly as possible, with delivery in as little as 1–2 business days to most destinations worldwide.

The DHL Express shipping cost is automatically calculated at checkout after you enter your delivery address and varies depending on your country and location.

To ensure fast and reliable delivery, all orders are dispatched within 24 hours and shipped from either our UK or Czech Republic fulfillment center, depending on your location.

We ship your order either from our warehouse in the Czech Republic or the United Kingdom – depending on which option is faster and more efficient for your delivery address.

Our system automatically selects the best shipping route to ensure you receive your package as quickly as possible – always customs-free.

Yes, we ship worldwide to most countries.

List of the countries: United States, United Kingdom, Germany, Netherlands, Belgium, France, Ireland, Switzerland, Austria, Italy, Australia, Canada, Spain, Denmark, Sweden, Greece, Poland, Portugal, Czech Republic, Romania, Croatia, Slovenia, Norway, Hungary, Slovakia, New Zealand, Bulgaria, Finland, Cyprus, Serbia, Luxembourg, Armenia, Iceland, Bosnia and Herzegovina, North Macedonia, Singapore, Georgia, Latvia, Maldives, Algeria, Lithuania, Malta, Brazil, South Africa, Thailand, Moldova, Venezuela, Peru, Faroe Islands, Vietnam, Mauritius, Morocco, Ecuador, Japan, Estonia, Kosovo.

Our system automatically selects the fastest and most efficient shipping route from either the Czech Republic or the United Kingdom.

Yes, we offer DHL Express shipping (1–2 business days) in addition to Standard Free Shipping (3–9 business days).

Standard shipping is free worldwide, no minimum order required. DHL Express shipping rates are calculated at checkout based on your location (around 9€).

We accept all major payment methods, including Visa, Mastercard, Maestro and American Express, as well as Apple Pay, Google Pay, Shop Pay and Klarna.

All available options for your country are shown at checkout. Every payment is processed securely – we never store your card details.

Yes – you have the right to return your order within 30 days of receiving it, for any reason.

The product must be unworn, unused, and in original condition (including packaging).

To start a return, please contact us first at info@balmantejewelry.com.

We’ll guide you through the steps. Returns sent without prior approval may not be accepted.

Yes, absolutely — we’re happy to exchange your ring for a different size, as long as it’s unworn and in its original condition and packaging.

To help prevent size issues, we highly recommend checking our Ring Size Guide before placing your order. It includes easy instructions to measure your finger at home and choose the perfect fit.

If you still need to make an exchange, just reach out to us at info@balmantejewelry.com and we’ll guide you through the process. We cover the shipping of the replacement piece back to you.

The cost of sending a return back to us is covered by the customer – we recommend using a tracked shipping service.

For size exchanges, we cover the shipping of the new piece to you. And if your item arrived damaged or incorrect, we naturally take care of everything – just contact us first.

Once your return arrives, our team inspects it within up to 7 days. After the return is approved, the refund is issued to your original payment method and typically appears in your account within 1–3 business days, depending on your bank.

We’re so sorry! Please contact us as soon as possible with photos of the issue.

We’ll resolve it quickly — either by sending a replacement or offering a refund, depending on the situation.

Yes – all of our jewelry is covered by a 2-year warranty against manufacturing defects, in line with EU consumer protection laws.

This means that if your piece has a fault due to a production issue (such as a loose stone or broken setting), we’ll repair or replace it free of charge.

Please note: the warranty does not cover damage caused by wear and tear, improper care, or accidental breakage.

If you're unsure whether your case is covered, feel free to contact us at info@balmantejewelry.com – we're happy to help.

Customers in the EU and UK have a statutory right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason.

Our 30-day return policy goes beyond this legal minimum, so in practice you always have at least 30 days to change your mind. To exercise either right, simply contact us at info@balmantejewelry.com.

All of our jewelry is crafted from 925 Sterling Silver or is plated with 18K gold.

For our gold-plated pieces, the base material is also 925 Sterling Silver, ensuring both exceptional quality and long-lasting durability. We are committed to using only high-grade, skin-safe materials that meet the highest standards of craftsmanship.

Finding your ring size is easier than you think – and we’re here to help.

You can use our Ring Size Guide, which includes a printable sizing tool you can download and print at home. Simply follow the instructions to wrap and measure, or compare an existing ring to the chart provided.

We also recommend:

• Measuring your finger at the end of the day, when it’s at its largest
• Avoiding measurements when your hands are cold, as fingers tend to shrink slightly
• If you’re between sizes, choosing the larger size for better comfort

Still unsure? Just email us at info@balmantejewelry.com — we’ll help you choose the right size.

Yes, our jewelry is designed for everyday wear – it’s lightweight, comfortable, and made from high-quality, skin-safe materials.

To keep your pieces looking their best over time, we recommend removing them before showering, swimming, exercising, or applying perfume or lotion. This helps preserve the shine and plating, especially with gold-plated pieces.

With a little care, your jewelry will stay beautiful for years to come.

Yes, our jewelry is water-resistant, meaning it can handle occasional contact with water — like washing your hands or light splashes.

However, to keep your pieces looking their best over time, we recommend removing them before showering, swimming, or working out, and avoiding contact with perfumes, lotions, or cleaning products.

This helps preserve the shine and plating, especially for gold-plated and silver pieces. Proper care = longer-lasting beauty.

Yes, all our jewelry is made from skin-safe materials and is nickel-free, making it suitable even for sensitive skin.

A little care goes a long way:

• Wipe your jewelry gently with a soft, dry cloth after wearing
• Store pieces separately in the original box or a soft pouch
• Keep them away from perfume, lotions, and cleaning products
• Remove jewelry before showering, swimming, or sports

You can find the full guide on our Jewelry Care page.

Yes, we do. Please contact us at info@balmantejewelry.com and we’ll be happy to assist you personally.

We handle each request individually to ensure the perfect result for your vision.