Where we ship from
Every order leaves one of our two fulfilment centres — in the Czech Republic or the United Kingdom — whichever is closer to you and has your piece in stock. Shipping from inside the EU and inside the UK keeps delivery fast and, for those destinations, avoids customs handling.
Dispatch
Orders are prepared and handed to the carrier within 24 hours on business days (Monday to Friday, excluding Czech and UK public holidays). Orders placed after the daily carrier cut-off, or at the weekend, are dispatched the next business day. You receive a tracking link by e-mail the moment your parcel leaves us.
Delivery options and times
| Service | Cost | Estimated delivery after dispatch |
|---|---|---|
| Standard tracked delivery | Free, worldwide, no minimum order | United Kingdom 2–4 business days · European Union 2–6 · United States 3–9 · rest of the world 5–14 |
| DHL Express | Calculated at checkout by destination | 1–3 business days to most destinations worldwide |
Delivery times are estimates from the day of dispatch, not guarantees. Customs inspection, weather, peak season and carrier disruption can add time; we will always tell you what we know.
Customs, duties and taxes
- European Union: prices include VAT. No duties or extra taxes on delivery.
- United Kingdom: orders normally ship from our UK warehouse, so there are no import charges. If your order exceptionally ships from our EU warehouse, UK VAT is already included in the price at checkout for orders up to £135; above that value the carrier may collect import VAT and duty before delivery.
- United States: standard delivery is shipped duties-paid — the total at checkout is the full amount and nothing is charged on arrival. If you choose DHL Express, import duties and taxes are collected by the carrier on delivery and are your responsibility.
- Other countries: import duties and taxes, if any, are set by your country and collected by the carrier on delivery; they are not included in our prices and are your responsibility.
Tracking your order
Your tracking link is in the dispatch e-mail. If you cannot find it, check your spam folder and then ask us with your order number — we will resend it the same day.
Delayed, lost or damaged parcels
- If your tracking has not updated for three business days, or the estimated window has passed, contact us and we will open an enquiry with the carrier.
- A parcel is treated as lost if it has not been delivered 15 business days after dispatch (25 for destinations outside Europe and North America). We then send a replacement or refund you in full — your choice.
- If your parcel arrives damaged, please photograph the packaging and the item before discarding anything and contact us within 48 hours so we can claim against the carrier and put it right for you.
Addresses and failed deliveries
Please check your address carefully at checkout. Contact us immediately if you spot a mistake — we can usually correct it before dispatch, but not once the parcel is with the carrier. If a parcel is returned to us because the address was incomplete, delivery was refused, or it was not collected from a pick-up point, we will contact you to arrange re-delivery; the cost of sending it again may be charged for the second attempt.
Risk and ownership
If you are a consumer, the goods are at our risk until you (or someone you nominated) take physical possession of them. Ownership passes to you once we have received payment in full.
Questions
Contact us or write to info@balmantejewelry.com. Operated by Balmante Jewelry s.r.o., Příčná 1892/4, 110 00 Praha 1, Czech Republic.
